What counts as a desktop task?
One run of an automation that works inside a program on your computer: entering this week's bills into QuickBooks Desktop, say, or exporting a report from your ERP. Email and spreadsheet automations don't count against it; those are unlimited on every plan.
What happens when the free trial ends?
Your card is charged on day 15 for the plan you picked. Cancel any time before then from Billing in your dashboard and you're never charged.
Which software does it work with?
Programs on a Windows computer, including older desktop software with no API, plus Gmail, Outlook, Google Sheets and Excel. We check each app on a real computer before we call it proven, and the proven list is on our homepage. If it can't do your task, cancel during the trial and you pay nothing.
What if it gets something wrong?
By default it stops before saving anything, shows you exactly what it's about to save, and waits for your okay. Every run is recorded screen by screen, so you can replay what it did and why.
Do we need IT, or admin rights on the computer?
No. The installer runs as a normal Windows user and takes a couple of minutes. After that the computer stays connected through restarts and updates itself.
Is our data used to train AI?
No. Knotwork doesn't train models on your data, and the AI provider we use, Anthropic, doesn't train on business API data either. It only works in the apps you choose; email, chat and password managers are always off-limits.
What if we use up our desktop tasks?
Knotwork tells you, and they reset on the 1st of the month. Need more sooner? Write to us and we'll move you up a plan the same day, and you only pay the difference.
Can we use it with patient health information?
Not yet. Knotwork hasn't completed a HIPAA audit. Talk to us first and we'll tell you plainly where things stand.
What is founding customer pricing?
The first 25 businesses to subscribe keep the price they signed up at for as long as they stay subscribed, even when our list prices go up.